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In the event of a failure, and always before any work is carried out on the covered product, the owner must contact the iCentre Service Centre at Birkirkara on 21442123, The Quad at 2256 4410 or support@icentre.com.mt within a maximum of 5 working days from the date of the breakdown’s detection. 

The owner must provide the following documents:

• Copy of the covered good’s purchase receipt/invoice.
• Copy of the iCentre Premium Protection Plan Card.

Your iCentre Premium Protection Plan provides cover for three (3) years from the purchase date. 

We encourage you to read carefully the terms and conditions contained in both the Manufacturer's warranty booklet and this iCentre Premium Protection Plan document and keep them in a safe place.

The following products, parts, situations, operations, and causes of failure or breakdown to the covered good and its elements are hereby expressly excluded:

• Failures or elements not expressly included in the Manufacturer’s Warranty certificate; those goods that have their manufacturer’s warranty void for any reason; any damage reimbursable under any insurance or warranty.
  
  
• Any type of normal wear and tear, obsolescence, maintenance, cleaning, re-setting, exposition to weather and/or dust.
  
  
• Breakdowns or failures due to the power source, electrical dripping, inadequate connection to the electrical network, stabilizers, peak suppressors or other appliances, and those which occur in generators or transformers in general.
  
  
• Cost of dismounting for the diagnosis when the breakdown or failure is not covered under this warranty for any reason.
  
  
• Breakdowns due to repairs, modifications, and actions carried out by a technician non-authorized by the manufacturer or the Company, or blatant oversight of the instructions provided by the manufacturer.
  
  
• Breakdowns of aesthetic or structural parts, such as casing, frame or any decoration, scratches, dents, or cosmetic damage that does not impede the proper functioning of the appliances.
  
  
• Screen malfunction of a number of pixels per million pixels and Image retention not according to Apple's Policy.
  
  
• Breakdowns of accessories or complements, such as remote control, battery chargers, transformers, external cables, buttons, handles, antennae, recipients, connectors, plugs, Glasses, lenses, crystals, windows, lamps, light bulbs, needles, etc. and those caused by accessories not authorized by the manufacturer.
  
  
• Failures caused by tampering, physical alterations, dismantling, or unauthorized repairs, mishandling or inadequate use, including but not limited to bumps or hits, moisture, liquids, heat or cold exceeding manufacturer’s indications, and voltage changes. Aesthetic defects, corrosion, rust, caused by normal wear and tear or accelerated by environmental circumstances.
  
  
• Software (including operating systems) loss or failure; and damage or failure of the equipment due to a software virus, the configuration of user settings, the process of backing up or recovery of data, loss, corruption, or damage to data or operating system.
  
  
• Accidents, Acts of God, Natural disasters, War of any kind, military force insurrection, rebellion, usurped power or action taken by government authority, nuclear Hazard however caused or any other cause beyond the control of the Company.
  
  
• Accidental Damage.