SG Solutions will not accept the return or refund of any Goods, where such Goods consist in:

(a)  Goods that may be copied (such as multimedia devices, CDs, DVDs, software or games) if the return request is made after any applicable period prescribed by law and/or if the packaging was unwrapped, unsealed, opened, torn, marked and/or if the item was used;

(b)  Recording devices (such as game consoles, video boards, MP3 players), mobile phones and tablets (including all iOS devices, hard drive disks, USB flash drives, memory modules) if the return request is made after any applicable period prescribed by law and/or if the packaging was unwrapped, unsealed, opened, torn, marked and/or if the item was used or installed;

(c)  "Abstract" or Downloadable software products;

(d)  Service contracts after the service has been fully performed if the performance has begun with the Customer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;

(e)  Goods that are, after delivery, according to their nature, inseparably mixed with other items;

(f)  Sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;

(g)  Digital content which is not supplied on a tangible medium if the performance has begun with the Customer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal;

(h)  Goods which have been made to Customer’s specifications and/or which are personalised;

If the returned Goods are received and accepted by SG Solutions, and depending on the nature of the Goods, the available stock and the Customer's wishes, SG Solutions at its discretion offer the Customer one or more of the following options; either (a) exchanging the original item for another one of equal value or (b) issuing a refund using the same means of payment as the Customer used for the initial transaction, unless otherwise expressly agreed between the Parties, and such alternative means of payment does not incur any fees to SG Solutions as a result of such reimbursement.

Notwithstanding the above, the Quality Service department of SG Solutions is not an appraiser. Any Goods with flaws, defects or problems may be sent to the appropriate manufacturer’s after-sales department. In this case, the applied procedures will be the ones expressly recommended by the manufacturer.

Goods are ordered as a whole unit. If the Customer wishes to return any Goods this must be done for the entire unit. No partial return will be accepted and SG Solutions reserves the right to not accept such Goods or return the Goods to the Customer.

Where the Customer is a consumer under the Act, the Customer may also avail him/herself of the provisions of article 9 of Directive 2011/83/EC of the European Parliament and Council, whereby such Customer is entitled to fourteen (14) calendar days retraction or withdrawal period starting from the date that the Customer received the Goods.

The Customer expressly agrees that SG Solutions is entitled, at its sole discretion, to deduct the price of consumed items (such as video tapes, ink cartridges, batteries, paper provided with a printer, video projector lamp), damaged items (such as a damaged lens cap, a written-on manual) or missing items (such as an-EU plug adapter, styli, memory cards) from any refund paid to the Customer pursuant to an accepted return of Goods. Any fees or charges in connection with the return of Goods shall be borne by the Customer.