As the only Authorised Apple Service Provider in Malta, it means that all our technicians are trained and certified by Apple. Our Service Repair Centre and working practices are subject to regular Apple quality control to ensure that we maintain the highest standards of customer care.
AASPs are part of a network of Apple authorised businesses that provide comprehensive support and repair services for Mac products.
AASPs employ Apple-certified technicians, who complete regular Apple training and assessments, so you can be confident you're getting help from qualified, experienced professionals.
We offer a wide range of specialist Apple support services tailored to meet the differing needs of private individuals, small business, schools and large organisations. Whatever your problem we will get you back on track quickly and efficiently.
Our team of highly skilled qualified service technicians are fully accredited to carry out warranty and non-warranty assessment & repairs, and available to assist you whether your equipment was purchased from us or from elsewhere.
Our Service Repair Centre is based in Pieta and is open 5 days a week, with dedicated repair staff available to diagnose your fault and advise on the best course of action. Our technicians are all Apple trained and certified.
The parts we use are sourced only from Apple and our repairs do not affect your warranty status. All service repair records are logged and documented on Apple's Global Service system.
We cannot guarantee someone will be available to help all the time with every problem but we do our best to please. We ask that you consider our need to serve all of our customers equally and fairly. It is not always possible for our support staff to engage in lengthy support sessions, particularly during busy hours.
If your question is related to a product you bought please call or drop at our Pieta Service Repair Centre and speak to our technical staff. We prioritise customers already in the store over phone calls. You can always ask us a technical question via email at [email protected]
Our Help Desk can provide all the expertise and support that you may need.
Our Apple Certified and Authorized Service Engineers have extensive knowledge of the Mac OS and leading Mac applications, so most issues can be resolved in a single visit/call.
The Help Desk operates during normal office hours and is available to all our customers.
We offer Installation Services to all clients (from large organizations to small business users).
Apple Certified and Authorized Service Engineers will commission your new equipment in our state-of-the-art Service Centre and deliver it to the customer site. We will install Apple approved software / third party hardware devices and connect your Macs to your existing network infrastructure.
At your request, our Apple Certified and Authorized Service Engineers will conduct a health check on your system. The service is customer specified, so we will do as you ask. This can include disk defragmentation, system rebuilds and removing of old and unused data. Diagnostic tools will be utilized to check for system performance and viruses.
If your Apple product is in warranty, then there will be no charge for a hardware repair. If the product is out of warranty then we will charge Euro 45 + VAT per hour labour plus the cost of any parts required. We will provide an estimate for the repair and only proceed when we have received your authorisation. All hardware repairs come with a 90-day Apple warranty.
The fee of Euro 45 + VAT per hour may apply to warranty repairs if problem is found to be software related.
Before any repair is offered we will need to assess the equipment and correctly identify any fault. Therefore equipment must be left with us until such time as an Authorised Technician can complete an assessment.
We do understand that your deadlines sometimes mean it’s not possible to be without your computer. To assist we have introduced a new Fast Track Service - receive priority service on all in and out of warranty repairs. There is an additional charge of Euro 59 + VAT per hour for this service along with the normal fee and units will be assessed within a 24 hour period and repaired subject to parts availability.
If you are experiencing a problem with your Macs and need an experienced technician on site to resolve it, then we offer a chargeable call out service. The service covers both hardware and software issues.
Tell us about your experience. We aim to exceed your expectations every time you visit or contact us, so we'd like to hear your feedback whether it's good or bad. Please email [email protected]
This agreement sets out the terms and conditions relating to the purchase of goods and/or services from SG Solutions, as hereunder defined. In effecting purchase, the Customer, as hereunder defined, expressly consents and accepts to all the terms and conditions stated herein.
This agreement sets out the terms and conditions between (a) S G Solutions Limited a company registered under the laws of Malta with registration number C 5521 and whose registered office is at Triq Dun Karm (Birkirkara By-Pass), Birkirkara BKR 9035, Malta ( “SG Solutions”), and (b) the customer who has purchased the Goods as defined below (the “Customer”). Hereinafter, SG Solutions and the Customer shall collectively be referred to as the “Parties”.
This agreement (the “Terms and Conditions”) aims to provide a clear definition of the terms and conditions of sale by SG Solutions to the Customer.
The Sellers distinguishes between customers who are consumers as defined in the Consumers Affairs Act (Chapter 378, Laws of Malta) (the “Act”) and those customers which are not. Where the Customer is a consumer as defined in the Act, and may avail him/herself of the provisions of the Act, the purchase (being the subject matter of these Terms and Conditions) is affected solely for personal use and not for any other purpose.
Where the Customer has purchased goods from SG Solutions, the Customer purchases the goods indicated in the cash sale receipt (hereinafter the “Goods”).
Where the Customer has requested SG Solutions to provide services in respect of the repair or maintenance of any products (hereinafter the “Services”) the Customer acknowledges that such services shall be as set out in the invoice issued to the Customer.
These Terms and Conditions are applied to the exclusion of (a) any previous terms and conditions given, or (b) any terms and conditions which may have been set out or indicated in any quotation given to the Customer, or (c) any advertisement, promotion, campaign or other price indication.
Whilst SG Solutions shall use its best efforts to ensure that all information given to the Customer is accurate and correct, SG Solutions shall in no manner be responsible for any incorrect information provided, for example, due to genuine errors in pricing. The price stipulated at the time of purchase shall constitute the accurate price for the Goods purchased by the Customer.
Payment for Goods is generally effected upon purchase. However where the Goods require product customisation, SG Solutions may take a deposit of an amount it determines, and thereafter payment of the balance is to be effected upon collection in store of the Goods. Where it is agreed that the Goods are to be delivered to the Customer, no delivery shall be effected until payment has been received in full by SG Solutions. SG Solutions reserves the right to determine the manner and method of payment.
Payment for Services is generally effected upon completion of the Service. However, SG Solutions reserves the right to take either a deposit of an amount it determines and thereafter payment of the balance is to be effected upon collection or return of the product, or to take an estimated full amount up front, given the nature and complexity of the Service to be carried out. The Customer is aware that during its performance of the Services, SG Solutions may encounter repairs which were not evidently apparent at the time the Customer’s product or equipment was accepted for Services. The Customer in submitting to the Service is unilaterally instructing SG Solutions to effect all repairs, however, if in the sole opinion of SG Solutions, the continuation of the provision of the Services consisting in maintenance or repairs will result in a substantial increase in costs to the Customer, SG Solutions shall inform the Customer accordingly.
The price for the Goods and/or Services is the price indicated to the Customer on the cash sale receipt. The total price for the Goods or Services is inclusive of value added tax, where applicable. The Customer may give SG Solutions his/her VAT registration number. It is the responsibility of the Customer to confirm a valid VAT registration number and that any reverse charge of VAT claimed by the Customer is in accordance with law.
VAT is payable at the applicable rates by the Customer. Where the Goods are to be delivered, the Customer accepts the delivery costs indicated on the invoice or cash sale receipt.
Payment must be effected by credit card, cheque or cash, as SG Solutions may at its sole discretion determine. The Customer acknowledges that any failure to effect payment or have payment validated by SG Solutions will result in a failure to hand over the Goods or products pursuant to a Service, or delivery where it is agreed that such Goods are to be delivered to the Customer. SG Solutions reserves the right to charge interest at the maximum rates allowed by law in the event that any payment is outstanding for whatever reason.
The Customer is not entitled to withhold any payment of any invoice or other amount due to SG Solutions and the Customer by reason of any right of set-off or counterclaim which the Customer may have or alleges to have against SG Solutions, or for any other reason whatsoever.
SG Solutions shall remain the owner of and retain title and possession over the Goods or the products subject to Service until complete payment of the price. For the avoidance of doubt, the risk of loss or deterioration of the Goods during any delivery is at the sole risk of the Customer and accordingly the above mentioned provision does not protect the Customer from the risk of loss or deterioration of the Goods due to the retention of title clause, and it equally does not protect the Customer from the risk of eventual damage to the Goods.
In the event that any Customer fails to pass through any fraud, credit, security or similar checks that SG Solutions carries out, SG Solutions reserves the right to demand payment in a manner it deems appropriate.
The Customer should ensure compatibility of any Goods offered for sale or sold by SG Solutions with any other components within the Customer’s system or with any other Goods sold by SG Solutions to the Customer.
It is the responsibility of the Customer to ensure proper and correct installation of any Goods purchased. It is also the responsibility of the Customer to ensure wherever and whenever it is necessary to download any upgrades to the Goods purchased (including any drivers or manuals). SG Solutions will not have any responsibility to advise the Customer of any upgrades or manufacturer modifications to the Goods purchased.
It is the responsibility of the Customer to first back up any content and/or information before any Services are effected. The Customer is hereby made aware of the likelihood that data saved on a hard disk or other storage medium may be lost or reformatted during any repair. SG Solutions will not be responsible for any loss or damage to any programs, data or other information stored on any medium or on any part of the products which are Services.
Where practicable and where Goods are available and in stock, such Goods are to be collected in store by the Customer at the point of purchase. Similarly, pursuant to a Service, products are to be collected in store and cannot be delivered. In remote cases, where Goods are not collected in store at the point of purchase and it is agreed between the Parties to effect delivery to an address indicated by the Customer, Goods will not be delivered to any address outside of Malta and Gozo. Goods are subject to stock and availability and will only be delivered once available. Subject to stock and availability, SG Solutions will use its best endeavors to deliver Goods within thirty (30) days of purchase.
SG Solutions will not accept the return or refund of any Goods, where such Goods consist in:
(a) Goods that may be copied (such as multimedia devices, CDs, DVDs, software or games) if the return request is made after any applicable period prescribed by law and/or if the packaging was unwrapped, unsealed, opened, torn, marked and/or if the item was used;
(b) Recording devices (such as game consoles, video boards, MP3 players), mobile phones and tablets (including all iOS devices, hard drive disks, USB flash drives, memory modules) if the return request is made after any applicable period prescribed by law and/or if the packaging was unwrapped, unsealed, opened, torn, marked and/or if the item was used or installed;
(c) "Abstract" or Downloadable software products;
(d) Service contracts after the service has been fully performed if the performance has begun with the Customer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;
(e) Goods that are, after delivery, according to their nature, inseparably mixed with other items;
(f) Sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
(g) Digital content which is not supplied on a tangible medium if the performance has begun with the Customer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal;
(h) Goods which have been made to Customer’s specifications and/or which are personalised;
If the returned Goods are received and accepted by SG Solutions, and depending on the nature of the Goods, the available stock and the Customer's wishes, SG Solutions at its discretion offer the Customer one or more of the following options; either (a) exchanging the original item for another one of equal value or (b) issuing a refund using the same means of payment as the Customer used for the initial transaction, unless otherwise expressly agreed between the Parties, and such alternative means of payment does not incur any fees to SG Solutions as a result of such reimbursement.
Notwithstanding the above, the Quality Service department of SG Solutions is not an appraiser. Any Goods with flaws, defects or problems may be sent to the appropriate manufacturer’s after-sales department. In this case, the applied procedures will be the ones expressly recommended by the manufacturer.
Goods are ordered as a whole unit. If the Customer wishes to return any Goods this must be done for the entire unit. No partial return will be accepted and SG Solutions reserves the right to not accept such Goods or return the Goods to the Customer.
Where the Customer is a consumer under the Act, the Customer may also avail him/herself of the provisions of article 9 of Directive 2011/83/EC of the European Parliament and Council, whereby such Customer is entitled to fourteen (14) calendar days retraction or withdrawal period starting from the date that the Customer received the Goods.
The Customer expressly agrees that SG Solutions is entitled, at its sole discretion, to deduct the price of consumed items (such as video tapes, ink cartridges, batteries, paper provided with a printer, video projector lamp), damaged items (such as a damaged lens cap, a written-on manual) or missing items (such as an-EU plug adapter, styli, memory cards) from any refund paid to the Customer pursuant to an accepted return of Goods. Any fees or charges in connection with the return of Goods shall be borne by the Customer.
Where the Customer has purchased Goods:
SG Solutions warrants to the Customer that the Goods are of merchantible quality and fit for the purpose held out by SG Solutions. The warranty is restricted to damage(s) and malfunction(s) in the Goods as a result of the manufacturing process of the Goods sold by SG Solutions to the Customer.
The warranty for the Goods granted to the Customer by SG Solutions does not extend to (a) any consumables, (b) any third party hardware, software, features, parts or accessories used with the Goods not directly sold to the Customer by SG Solutions, (c) any Goods which have a damaged or tampered with serial number, (d) any damage(s) or malfunction(s) due to (i) natural disasters, accident, misuse, normal wear and tear, abuse, negligence or modification of the product or part thereof, (ii) improper operation or unauthorised maintenance or repair, (iii) damage due to supply voltage usage or power surges, (iv) use of components which are not approved by SG Solutions, (v) the unauthorised use of any software, the use of any software not purchased from SG Solutions, the use of any software resulting in any virus, trojan, spyware, malware or similar.
The warranty granted by SG Solutions shall be for a period of ONE YEAR, provided that this warranty is extended to TWO YEARS, where the Customer is a consumer as defined under the Act. The warranty shall commence from the moment of delivery of the Goods. For the avoidance of doubt, the repair or replacement of any Goods under warranty shall not result in a new warranty period or the current warranty period for the Goods being extended or commencing afresh.
Where SG Solutions determines that the Customer has a valid claim under warranty, subject to the rights granted to the Customer is terms of the Act, if applicable, SG Solution shall at its discretion determine whether the relative Goods are to be repaired or replaced either with a new or new with the possibility of refurbished parts that are equivalent in performance and realibility to a new part. In all cases, the original invoice or cash sale receipt should be submitted by the Customer with any warranty claim.
There are no other warranties, terms or other conditions binding upon SG Solutions except as expressly stated in these Terms and Conditions. The Goods sold by SG Solutions are usually covered by a warranty insured exclusively by the manufacturer of the Goods. The terms and conditions of such warranties are stated in the warranty leaflet included with the manufacturer’s terms and conditions. If the Customer qualifies as a Consumer under the Act, this warranty is supplementary to the warranty provided by SG Solutions and does not affect your statutory rights afforded at law.
Where the Customer has requested a Service:
SG Solutions warrants and undertakes to the Customer to perform the Services with reasonable care and skill and within a reasonable time of being so requested by the Customer, having due regard to the complexity of the Services and to ordering any components not held in stock by SG Solutions.
SG Solutions does not warrant that the Services will cause any products or equipment of the Customer to operate without interruption or error.
SG Solutions shall not be liable to the Customer for any breach of or failure to or delay in performing its obligations as set out in these Terms and Conditions which arise beyond the control of SG Solutions. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond SG Solutions’ control: (a) Act of God, explosion, flood, tempest, fire or accident, (b) war or threat of war, sabotage, insurrection, civil disturbance or requisition, (c) acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary, state or local authority, (d) import or export regulations or embargoes, (e) strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of either of the Parties or any third party), (f) difficulties in obtaining raw materials, labour, fuel, parts or machinery, (g) power failure or breakdown in machinery.
The liability of SG Solutions is excluded to the fullest extent provided under applicable law and accordingly shall be limited to damages arising from (a) the direct fault, (b) fraud, or (c) gross negligence on the part of SG Solutions. In any event, SG Solutions shall not be liable for any death or personal injury, any breach of the obligations implied by applicable compulsory national laws as to title, loss of income, loss of profits, loss of contracts, loss of data, loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure business loss, or for any indirect or consequential damages of any kind howsoever arising whether from the performance or non-performance of SG Solutions obligations. Furthermore, SG Solutions shall not be responsible or liable to the Customer arising from the Customer’s incorrect or inappropriate use of the Goods, or from any reliance, information or instructions given as to the use of the Goods which have not directly emanated from SG Solutions.
Where liability in terms of these Terms and Conditions is attributable to SG Solutions, such liability shall be limited to the maximum amount payable by the Customer for the Goods or the Services giving rise to such liability. This provision shall not effect the statutory rights of the Customer, where such qualifies as a consumer under the Act.
In purchasing the Goods or in requesting that a Service is carried out, the Customer agrees and consents that SG Solutions may store, process and use personal information and other data collected on the Customer for any communication purpose with the Customer relating to the Goods or Services, for any matter related to these Terms and Conditions (for example the data storage of warranty periods) or for any marketing or promotional material.
Furthermore, the Customer also hereby agrees and consents to SG Solutions sharing personal information and other data collected with other companies in the group to which SG Solutions forms part in compliance with applicable Data Protection legislation. Should the Customer wish to have access to the information and data held, to effect any changes to such data, or to cease to receive any marketing or promotional material from SG Solutions or any other company in the group, the Customer is requested to inform SG Solutions by email on [email protected]
Moreover, the Customer also hereby agrees and consents that for the better carrying out of services by SG Solutions as well as for training purposes and/or in order to improve the quality of customer services, SG Solutions may monitor and/or record communications, including any telephone calls made to or by SG Solutions.
If any provision of these Terms and Conditions is agreed by the parties to be illegal, void or unenforceable under any law applicable hereto or if any court of competent jurisdiction in a final decision so determines, these Terms and Conditions shall continue in force save that such provision shall be deemed to be excised herefrom, with effect from the date of such agreement or decision or such earlier date as the Parties may hereby agree.
These Terms and Conditions are governed exclusively by the laws of Malta. Any dispute, controversy or claim arising out of or relating to these Terms and Conditions, or the breach, termination or invalidity thereof, shall be settled exclusively by the Maltese courts.
SG Solutions may assign, transfer or sub-contract any rights or obligations under these Terms and Conditions to any third party. The Customer however is not entitled to assign, transfer or sub-contract any rights or obligations under these Terms and Conditions without the express written consent of SG Solutions.
SG Solutions reserves the right to amend these Terms and Conditions from time to time. Provided that such amendment shall be (a) published on its website: http://www.icentre.com.mt and (b) such amendments shall not be more prejudicial to the rights of the Customer. No other variation or amendment to these Terms and Conditions shall bind either Party unless agreed to in writing by duly authorised by both Parties.
The headings in these Terms and Conditions are for convenience only and shall not have any legal or interpretative effect.
These Terms and Conditions govern the entire relationship between the Parties and will remain in force for the duration of the trading relationship in relation to the Goods. All previous agreements, undertakings, commitments, undertakings or representations on the part of the Parties are hereby superceded.
No intellectual property rights in connection with the Goods shall devolve upon the Customer. SG Solutions, or the manufacturer as the case may be, shall be the sole owners and/or licensors of such intellectual property, including any trademarks, patents or other similar rights.
You, the Customer in purchasing the Goods or in requesting SG Solutions to carry out Services are expressly confirming that you have fully read and understood these Terms and Conditions and are aware of the contents thereof, including your obligations and the warranties and limitations on liability set out herein.
The iCentre Premium Protection Plan provides three years warranty from the date of purchase.
You can now relax in the knowledge that you are protected against most unforeseen repair expenses for the full duration of your iCentre Premium Protection Plan
The plans on offer are available in two different price bands as follows;
There are 8 products in all, according to the type of equipment under cover.
The products together with their respective prices are listed below:
iCentre Premium Protection Plan (Plan 2 + 1) - CONSUMER – for iPAD, IPAD Mini, iPAD Air, iPHONE
iCentre Premium Protection Plan (Plan 2 + 1) - CONSUMER – for iPAD Pro
iCentre Premium Protection Plan (Plan 2 + 1) - CONSUMER – for MacMini
iCentre Premium Protection Plan (Plan 2 + 1) - CONSUMER – for iMAC
iCentre Premium Protection Plan (Plan 2 + 1) - CONSUMER – for MacBook Air, MacBook Pro & MacPro
iCentre Premium Protection Plan (Plan 1 + 2) - BUSINESS – for iPAD, IPAD Mini, iPAD Air, iPHONE
iCentre Premium Protection Plan (Plan 1 + 2) - BUSINESS – for iPAD Pro
iCentre Premium Protection Plan (Plan 1 + 2) - BUSINESS – for MacMini
iCentre Premium Protection Plan (Plan 1 + 2) - BUSINESS – for iMAC
iCentre Premium Protection Plan (Plan 1 + 2) - BUSINESS – for MacBook Air, MacBook Pro & MacPro
The following products, parts, situations, operations and causes of failure or breakdown to the covered good and its elements, are hereby expressly excluded:
1) Failures or elements not expressly included in the Manufacturer’s Warranty certificate; those goods that have their manufacturer’s warranty void for any reason; any damage reimbursable under any insurance or warranty.
2) Any type of Normal wear and tear, obsolescence, maintenance, cleaning, re-setting, exposition to weather and/or dust.
3) Breakdowns or failures due to the power source, electrical dripping, inadequate connection to the electrical network, stabilizers, peak suppressors or other appliances, and those which occur in generators or transformers in general.
4) Cost of dismounting for the diagnosis when the breakdown or failure is not covered under this warranty for any reason.
5) Breakdowns due to repairs, modifications, and actions carried out by a technician non-authorized by the manufacturer or the Company, or blatant oversight of the instructions provided by the manufacturer.
6) Breakdowns of aesthetic or structural parts, such as casing, frame or any decoration, scratches, dents or cosmetic damage that does not impede the proper functioning of the appliances.
7) Screen malfunction of a number of pixels per million pixels and Image retention not according to Apple's Policy.
8) Breakdowns of accessories or complements, such as remote control, battery chargers, transformers, external cables, buttons, handles, antennae, recipients, connectors, plugs, Glasses, lenses, crystals, windows, lamps, light bulbs, needles, etc. and those caused by accessories not authorized by the manufacturer.
9) Failures caused by mishandling or inadequate use, including but not limited to bumps or hits, moisture, liquids, heat or cold exceeding manufacturer’s indications, and voltage changes. Aesthetic defects, corrosion, rust, caused by normal wear and tear or accelerated by environmental circumstances.
10) Software (including operating systems) loss or failure; and damage or failure of the equipment due to a software virus, the configuration of user settings, the process of backing up or recovery of data, loss, corruption or damage to data or operating system.
11) Accidents, Acts of God, Natural disasters, War of any kind, military force insurrection, rebellion, usurped power or action taken by government authority, nuclear Hazard however caused or any other cause beyond the control of the Company.
12) Accidental Damages
In the event of a failure, and always before any work is carried out on the Covered product, the owner must contact iCentre Service Centre on the 21442123 or [email protected] within a maximum of 5 working days from the date of the breakdown’s detection.
The owner must provide the following documents:
Your iCentre Premium Protection Plan provides cover for three (3) years from the purchase date.
We encourage you to read carefully the terms and conditions contained in both the Manufacturer's warranty booklet and this iCentre Premium Protection Plan document and keep them in a safe place.
A copy of the leaflet containing all the terms and conditions of the iCentre Premium Protection Plan can be obtained by visiting our retail outlets. Alternatively we can send you a copy via e-mail.
In view of the numerous queries we receive regarding iPhone Warranty Claims, iCentre would like to answer the more frequently Asked Questions regarding this subject.
If your iPhone has a defect that you intend to claim under Apple's International Warranty, the following applies;
1.For iPhone purchases carried out in a retail shop in Malta, and in-line with local legislation, you must refer your claim to the local retail outlet where your iPhone was purchased. This outlet has a legal obligation to process your warranty claim.
2.It follows from (1) above that if your iPhone was purchased from any iCentre outlet then please proceed to the iCentre Service Centre in Pieta and we will be glad to assist you.
3.If the iPhone was purchased from an Overseas Apple Store or an any other overseas Authorised Reseller -then you can claim Apple’s International Warranty with the Official Authorised Distributor for iPhone in Malta which is Vodafone Malta - you can quickly verify this with Apple by visiting -
We trust that the above is helpful. We will be happy to guide you further if required.
Apple has determined that, in very rare cases, the battery in the Beats Pill XL Speaker may overheat and could pose a fire safety risk.
This product has been sold worldwide since January 2014 by Beats, Apple, and other retailers.
Customer safety is always a top priority at both Apple and Beats, and Apple have voluntarily decided to recall this product, but the procedure to be followed differs for various territories.
In the case of Malta, our instructions from Apple are to direct customers to the Apple link created by them for this specific purpose and fill in the Form provided. If you have a Beats Pill XL Speaker, please stop using it and follow the process in this link;
to return the unit to Apple.
This program only applies to the Beats Pill XL speaker. The Beats Pill XL Speaker comes in 5 colors: black, white, pink, metallic sky and titanium which are also shown on the recall program web page.
We thank you for your understanding.